How to use tags and folders to organize links?
Sub-users are not able to edit folders and tags. This option is only available to master accounts.
From Manage URLs
the left side has a tag & folder navigation pane.
• Tags are link labels.
• A link can have one or multiple tags applied to it.
• Folders are holders for tags or other folders (nesting).
• Tags can be moved or renamed.
• Folders can be moved or renamed.
• Retargeting tags show up as underlined.
• Retargeting tags work exactly the same as other tags, except they contain special codes.
Tag and folder management has much in common with the old
familiar file and folder management system. Structures can
be as simple or as complex as needed. Organize by campaign,
date, name, etc. If links are not assigned to a folder they automatically go into "All URLs" container.
Assigning tags to links puts them into corresponding folders at the same time
1. Create the folders you will be working with.
2. Create new tags from tag & folder navigation pane.
Then, still in navigation pane, click pencil icon next to
the tag to edit it. The box that opens will show your pre-existing
folders to pick from. Think of this as choosing and placing a tag into a folder
NOTE: As you click to open/close folders the tags will appear inside.
3. Assign by selecting (check mark) the URL or multiple URLs
to be tagged (select a page at time with check box at the top).
After selecting URLs, clicking tag icon in actions bar at the
top brings up a list of your pre-existing tags to pick from.
How navigation pane "Filters" work
These are default or special folders.
• Send Stats
links marked with this option means you will receive an email once a day with the updated click data.
• Monitor Links
links marked with this option means
we monitor the destination URL and if downtime is detected will notify you with an email.
• Zero Clicks
these are all your short links that have never been visited or zero clicks.
when links are archived they disappear
from your Manage page but can be retrieved in the Archived folder.
- Youtube tutorial that shows basics of using tags and folders
How to use interstitial landing pages?
URL interstitials, landing pages and banner ads.
An Interstitial is a midway stopping points in the URL redirect (short URL > interstitial landing page
> destination URL)
Typically an interstitial page is used for marketing purposes. Various branding or banner ads can be placed on this page and visitor
cannot click to continue until count down timer has finished. It can also be used to send any kind of message or notification to your short link users, as the
interstitial will have their undivided attention during the timer count down.
• If "redirect delay" is set to 0 - URLs will immediately redirect and not display interstitial pages.
• Content of any landing pages are hosted off-site and called through the URL (many platforms and options are available for hosting single webpages).
• "Interstitial URL" setting takes the URL of your off-site webpage and loads the content into the center of our interstitial page.
• The header portion of our interstial pages are reserved for directly placing banner ads.
• Tinycc users who have subscribed to a plan that includes Retargeting will be able to add custom html code to tags. If codes for banners, the ads will display in center of interstitial page header, just left of count down "Continue" button.
- Youtube tutorial about using interstitials
Compatibility of Redirect Features
Interstitial pages (delay>0)
Landing pages (interstitial URL)
Custom html code (pixels, banner ads)
Use of Override referer
Custom HTTP codes (301, 302, etc.)
All of these redirect features can be used in any combination and at the same time except for Custom HTTP status codes which can not be used concurrently with any of the other features.
Landing page failing to appear, even though you correctly setup an Interstitial URL (google.com for example)?
For security reasons, many sites instruct browsers, to not display their site in an iframe and use HTTP headers to achieve this:
x-frame-options: SAMEORIGIN or X-Frame-Options: DENY
How to work with sticky notes?
Only used for special notes or reminders and are not related to tagging. Tags have a different function.
A note icon is located next to each link on Manage URLs page.
Click to edit. When a sticky note
contains data this icon turns black and a mouse over can display content.
There is a 255 character limit for any single note.
How to use Smart links
Smart links are short links that have custom redirect rules. One short link can point to different destinations, depending on parameters you set and
responsive depending on who is clicking.
Rule parameters include: operating system, browser, language, location, date window, time window, total clicks, unique visits. And you can update any destination URL at any time.
- A Smart link is created by selecting and modifying any regular short link on Manage URLs page.
- Select a link from your list then click compass icon at the top of page.
- Stacking of multiple rules are allowed which means complex routing trees are also possible.
starting with a baseline link to iPhone landing page.
Under routing criterion pick platform > Android > click on
"http://example.com" and enter the long URL to your Android
landing page, then "Add rule." All visitors (including iOS) are then
routed to iPhone baseline destination. Android visitors are routed to Android destination.
Root entry: http://custom.com/root
USA users redirected to http://custom.com/usa_node
India users redirected to http://other-site.com
China users redirected to http://custom.com/notfound
/usa_node may have it's own routing (configured separately):
Windows users redirected to http://newapp-soft.com/win/
Mac users redirected to http://newap-soft.com/mac/
Having trouble deciphering the 2-letter geocodes found in routing filter setup? Try this geocode
- Youtube tutorial for setting up smart links based on Country
- Youtube tutorial for setting up smart links based on Click Count
How to edit links?
From Manage URLs
check mark the link you want to edit then click Edit icon at the top of page.
Either side (short or long URL) can be changed as needed.
NOTE: if your domain has been set for 301 Permanent Redirects and you tested an edited URL and destination appears unchanged it is due to your browser's cache.
Browsers take shortcuts to perform faster. Rather than check
the TINY site to verify if anything with the link has changed
since its last use - the browser assumes it has not... grabs
a previously written copy and redirects using your computer's
local storage - bypassing TINY servers (and incidentally bypassing stats collection).
In other words the link works fine for others who click it,
but appears unchanged for you, until you clear your cache.
Try clearing your
browser cache and cookies
307 is a temporary redirect and will not trigger caching.
302 and 303 will not trigger caching either. Redirect settings can be found under Settings > Account.
How to use QR codes?
QR Codes (mobile barcodes) are links that a mobile phone can
recognize and automatically click on.
Tinycc QR Codes are dynamic, meaning you
can change the QR landing page anytime after the QR Code has been printed or distributed
simply by editing of the destination URL from your Tinycc account.
• The default QR is 150px. Need a larger one? Click the "Print QR" button to get 500px. It will print out at 500 px
or cancel the print and Save Image As...
• You can also switch the error correction level between L (7%), Q (25%), H (30%).
L is default and lowest dots per inch (DPI). For business cards
and most other situations L will work fine. For customizing you will
need a higher level of error correction such as Q or H.
QR Codes from Manage URLs page
A QR Code icon will display in the corner next to every link. Click icon to get QR.
QR Codes from API
QR codes can be retrieved through our API. See API documentation on Develper page.
QR codes in file form
1. Select group of links on Manage URLs page using one of existing
methods (select tag or check links individually).
2. QR-code action icon at top of Manage URLs page becomes active - click QR icon.
3. Dialog box appears allowing you to pick QR code quality.
4. After confirmation, export operation begins.
5. We generate QR-code images and add them to a ZIP archive.
6. A link to download resulting ZIP file is emailed to you.
How to delete links?
You can permanently remove URLs: individually, one page of links at a time, all URLs under a domain or all URLs in your account.
- From your links list. Select a single URL using check
mark on left side. Then click Delete icon at the top of page.
- From your links list. Check mark the mass action box
in top left corner. This selects all URLs on page. Then click Delete icon.
- From navigation pane click a domain then "Select all in..." then click Delete icon.
- From Settings > Account > Account Settings > Purge URLs to delete all URLs in your account.
What is autodelete and how to use it?
Don't keep old links floating out there in perpetuity. Recycle them after their useful
Links can be automatically removed in two ways. By dates or by clicks. Through the API or from
- From your links list. Select single URL using check mark on
left side. Then click Calendar icon at the top of page. Pick date this single link should be deleted. Or pick maximum number of clicks it should receive before deletion.
- From your links list. Check mark the mass action box in top
left corner. This selects all URLs on page. Then click Calendar
icon at the top of page. Pick date or max clicks to trigger deletion.
- From navigation pane click a domain then "Select all in..." then click Calendar
icon at the top of page. Pick date or max clicks to trigger deletion of all.
How to use the Export & Import tools?
Export/Import URLs is a download/upload tool that works in two format options - CSV or XML.
1. Login to your account and click Manage URLs
2. Click Export or Import
button in upper right corner of link list.
3. Note* Export and Import is not available in free trials. These buttons are visible only for normal subscribers.
• Applies globally to all URLs in the account.
• The data in exported file can include: "Long Url";"Short Url"; (and 7 other optional parameters)
• Should easily be able to download all URLs in your account.
• There is no file size limit, but all URLs account limits apply. Contact us if you need to exceed your monthly limit using an import.
• Import operation can be relatively slow (if number of URLs > 100) and includes a timeout element. After 30s of waiting, browser may show a
"Server Not Responding" message. The server is still working on import, you just need to give it more time.
The number of URLs are displayed after each successful import.
Other details about the import procedure
1. Supported file formats: CSV and XML (format recognized by mime-type
sent by browser, not by file extension).
2. Supported import fields: long URL; short URL (short URL parsed and
only hash is used, other parts ignored).
3. Short URLs with duplicate or invalid hash are skipped.
4. Long URLs are validated according to our normal validation procedure. If it
is not valid, the URL is skipped.
5. Requires semicolon delimiter instead of comma.
6. If using quotation marks around URLs, a misplaced mark can trigger an error. Quotations are not mandatory, but highly recommended if URLs contain
unusual symbols or spaces.
7. Import looks for long URL then short URL. Required column order: "long URL";"short URL"
8. First line is always used for column headers.
9. If you need a clean slate in preparation for a new import, a quick way to do this is Settings > Account > Account Settings > Purge URLs
Import format examples
CSV file examples
User-space specific error messages
XML parsing error: "Error reading XML file"
XML errors: [description of syntax error]
Error messages that mean unable to recognize format
File upload error: "Unknown file type"
CSV parsing errors: "Error reading CSV file"
Data format requirements not met: "0 URLs imported"
XML error "Not well-formed (invalid token)" at line 1, column 1
- Youtube tutorial on preparing CSV-file to Import Links data
- Youtube tutorial on Exporting Links data
- Youtube tutorial covering usage of Tag Queries for link export
- Youtube tutorial covering Complex Tag Queries for link export
What happens when an account expires?
When an account expires - after a free trial or an expired subscription -
your links can still be clicked, but won't take visitors directly to the destination URL. The redirect stops first at an
page, requiring a second click to reach the final destination. Expired accounts can not edit links or create new ones.
Can I integrate Google Analytics with my branded short links?
Google Analytics is one of the industry's most popular and best tools for website, audience and campaign insights. Our reporting engine was designed more to supplement or fill gaps in the Google Analytics performance metrics rather than re-invention of the wheel.
Set up a Google Analytics "property" for your custom domain then save short link pageview events to your Google Analytics account.
To make this integration work we just need to know your tracking ID. Tracking ID can be found in your
Google Analytics account under "Property Settings" and will be in this format
Youtube tutorial on Google Analytics integration
What are satellite accounts and how to use them?
Satellite accounts are multiple users tied to a single master account.
Functions and privileges of individual satellite logins have one of three levels.
can only see and edit their own URLs and assigned domains.
can see all URLs and domains, but only edit own URLs.
can see and edit all URLs, domains and settings.
Client and Company users are not allowed to view or edit any settings or overall account limits.
They have partial navigation access and displays only a restricted Manage URLs page, Dashboard, Profile, Broken links page and URL limits.
Both Master and Admin can add, edit or delete satellite accounts.
Admin can see and do everything Master can, except Admin doesn't have access to Billing page or Cancel Account buttons.
Colors are randomly assigned to satellite accounts for organizing purposes (on Manage URLs page). These colors can be edited as needed.
Either Master or Admin create the initial credentials for new users. After gaining access, all individual accounts can manage their
If Private label feature is enabled, satellite users will see your company logo displayed in place of Tinycc logo.
DEDICATED LOGIN PAGE
Have your clients and employees bookmark this page. It lets satellite users access their accounts directly while Tinycc graphics and identifiers are bypassed -
giving your customers and employees a more consistent private label experience.
- Youtube tutorial for satellite accounts
What are the set up options for HTTP redirect codes?
Redirect codes are a type of HTTP Status Code
Redirect code options are 301, 302, 303, 307. If your domain has been set for
301 Permanent Redirects, you edited a URL then tested and destination appears unchanged it is due to your browser's cache.
Browsers take shortcuts to perform faster. Rather than check the Tinycc site to
verify if anything with the link has changed since its last use - the browser
assumes it has not... grabs a previously written copy and redirects using your
computer's local storage - bypassing Tinycc servers (and incidentally bypassing stats collection).
In other words the link works fine for others who click it, but appears unchanged for you, until you clear your cache.
your browser cache and cookies
307 is a temporary redirect and will not trigger caching. 302 and 303 will not trigger caching either.
What is a root domain redirect URL and what are the set up options?
Even in situations where you think short links will be bulletproof,
such as sending via email or text messages, some users still do unexpected
things like navigate to the root domain of the link instead of clicking. Or
transcribe it to another browser instead of simply clicking it directly. A
few will even try to transcribe the link to a search engine.
It is inevitable that a percentage of your visits will result in error, but
root domain redirect and 404 page redirect are features designed to reduce the
impact of user errors (see also the next help topic below on setting up a custom 404 page).
Short URLs = custom domain + short hash (myshortdomain.com/obza4).
If a visitor enters your custom domain (minus the short hash) into a browser,
by default it will go to TINY/. Root page redirect option means that a separate "homepage"
can be configured for the root of your custom domain (basic domain with no short hash).
To set up a custom homepage, login to your account and go to: Domains > Domain Settings > Root domain redirect.
Enter you custom "homepage" URL into box: "Custom root domain redirect URL" (such as http://mysite.com/faq/landingpage.html ).
NOTE: Custom root domain redirect URL can't be the same as your
custom domain name. Don't use your custom domain name for this setting or it will result in an endless loop error.
What is a 404 page redirect URL and what are the set up options?
Short URLs = custom domain + short hash (myshortdomain.com/obza4).
If a visitor makes a mistake in the short hash, by default it will
go to a TINY/not found (404 error page). 404 page redirect option
means that a separate "error" page can be configured so that link mistakes (instance of any short hash error) will go to the page of your choice .
To set up a custom 404 page, login to your account and go to: Domains > Domain Settings > 404 page redirect.
Enter the custom 404 URL into box: "404 page redirect URL" (such as http://mysite.com/faq/landingpage.html ).
NOTE: The destination of 404 page redirect URL can't be the same
as your custom domain. Don't use your custom domain for this setting or it will result in an endless loop error.
What is a 404 report?
404 means a page arrived at by error, such as when a visitor attempts to follow a short link that doesn't exist. 404 is "Not Found"
reporting of all short links in your account. It is useful for finding specific click errors made by your users. Reasons that 404s
are generated can include typos involving case sensitive short hashes or situations where users enter the link manually. Other errors
might be from expired links or related to URL edits - you updated a link but users are still trying to follow the old one. Bots sometimes
fish for pages by trying various non-existant link names that also leads to errors. Error reporting covers last 90 days.
Login to your account and go to: Click Errors.
What is an Exclusion Filter?
This is an IP address filter designed to prevent your own traffic
from skewing the click metrics. Simply put, it allows you to filter
out clicks that come from your home or work IP addresses. You can
make test clicks and otherwise visit the link, but from a stats
reporting viewpoint, all short link traffic coming from your
organization's network will not exist. The visit is ignored if it takes place from a given IP.
- Youtube tutorial for Exclusion Filter
Can SSL be used with short links?
SSL (secure sockets layer) is an encrypted link between web server and browser.
Before using HTTPS:// protocol with your short links, an SSL certificate for your
shortening domain needs to be created and installed on our servers.
Domain redirect settings
- Contact Us to request SSL service for your short links.
- NOTE: We can not provide HTTPS support for our free subdomains (2.vu, ti.cc). SSL only applies to custom domains.
- After SSL has been enabled for your domain there is an option to switch
between displaying all your links with either http or https.
(check or un uncheck the box next to "Use HTTPS for short URLs")
This setting is global and affects not only shortening form, but Manage URLs page and also URL
sharing and QR-code generation. This setting doesn't affect API responses because short URLs in responses are given without protocol prefix.
Is there a way to delete all URLs from my account?
All URLs data can be cleared from your account by going to Settings > Account > Account Settings > Purge URLs
Purge URLs is an irreversible action so consider downloading a backup of your URLs first.
- Youtube tutorial about Purging URLs
How to search account for URLs and notes?
login to your account and go to: Manage URLs. The search
box is located at the top of the page and includes URLs and notes.
If you can remember something about the link, just type it into the box.
Notes field are also queried at the same time, but Tags are not included in search.
How does the free trial period work and what are my payment options?
Free trial period begins as soon as you register an account. Credit card information is not needed for the free trial. Billing only starts when you initiate a subscription from your account dashboard.
*Note* only Basic plan features are available in trial mode. Payments can be made using:
Gateways: PayPal, Stripe
Methods: VISA, Mastercard, American Express Discover, Bitcoin, Apple Pay, Android Pay
Can I cancel when I want and are there any upgrade or downgrade restrictions?
You can easily change plans, switch between monthly/annual billing, upgrade, downgrade or cancel at any time from your dashboard.
Simply navigate to Billing in the account sidebar.
Please note that Pro accounts use a separate login. There is no one-click upgrade to Pro.
Upgrading to Pro requires a couple of steps:
1. Use the dashboard export tool to export your links.
2. Import your links into the new Pro account.
What's the difference in yearly and monthly pricing?
Monthly plans are billed once per month on your subscription signup day, and are not discounted. Annual plans are billed as a single payment once per year at a discount of 8.33% (equivalent to 1 free month of service).
Can I use my own domain name?
All plans include Custom Short URL features where you use your own domain name. As long as this domain name is not already in-use with your website it will work fine.
Don't have one, or don't want to use your own domain name?
We provide some generic domain name options free with your account.
NOTE: To get a Custom Short URL (with a personal shortening domain) that fits your brand, you will need to buy it separately. Tinycc doesn't offer any domain registration services.
Your dashboard has more details about the domain name setup. It is easy to do and we provide a number of tools to assist and troubleshoot the process.
What happens if click limits are exceeded?
When redirect limits are hit, or if
an account expires - after the free trial or an expired subscription -
links can still be clicked, but won't take visitors directly to the destination URL. The redirect stops first at an
interstitial page, requiring a second click to reach the final destination.
Or looked at in another way, it only means that if a particular link exceeds < plan limit clicks on a given day - any
visitors over that limit will see an interstitial page and need to click an additional time to be redirected to the destination.
Individual plans specify the maximum number
of clicks per day allowed for any single link.
Plans also specifies URL limits and API limits.
All limits are hard limits except for redirects, which continue to function (but with interstitials).
Expired accounts can not edit links or create new ones.
How to change the credit card on file?
To update your credit card or billing source on file with Stripe:
1. Go to your Tinycc Billing page.
2. Click the "Change Stripe subscription" button (do this without selecting a plan).
Follow instructions in the popup box. This form can be used to update the billing info for next Stripe transaction.
Just enter your new payment details. Your billing details will be edited but your card won't be charged until the end of current billing cycle or next subscription anniversary date.
Also note that this only works for Stripe. If you subscribed through PayPal you must login to your PayPal account and update billing source from your PayPal account
How do Tinycc prices compare to other services?
Our feature set is all about providing flexibility and options. We want to assist your company in every way we can and that starts
with personalized service. Next comes pricing that is rock bottom for a USA based company.
See Tinycc in a side by side comparison with the industry's big guys.
Resources for picking a domain to use in short links?
If you aren't interested in branding aspects and need a custom domain for a high volume project or even just to use the features in our premium service,
about having one set up for free.
Otherwise, if you want to score the perfect domain here is a good starting point:
• How the TLD affects SEO
(You don't need a dot com domain to be successful on Google
• List of top level domains
• Domain hack utility
(not up-to-date with latest TLDs
(Very comprehensive, will check all possible TLDs.
Also has 1-click DNS setup for your TINY branded account!)
(Good search function, also includes domain hack suggestions
(largest secondary and auction market for domains
Set-up DNS for your custom domain?
Point your personal domain or subdomain to IP-address: 188.8.131.52
This involves creating or editing an A-record from your domain registrar dashboard.
The Domain Name System (DNS) is what connects a domain to a website. Your custom
domain needs to connect to Tinycc services at 184.108.40.206
The exact procedure for updating host records varies from registrar to registrar, but here is a general outline:
. Login to your domain registrar account and pick domain to modify.
. Find registrar's method for managing DNS entries.
The terminology will be like: "Host Record," "DNS Record," "Advanced DNS," "DNS Configuration," "Total DNS," "DNS Zone."
. Add a new record if none exists or edit an existing record.
The completed DNS modification form might include this info
Record Type: A Record
IP Address: 220.127.116.11
TTL: 30 minutes
• And final step is a little patience.
Your shortening domain
will usually be ready to use within an hour, but understand that there is a DNS
"propagation delay" that depends on various factors. It could take 12 hrs or even up to 48 hrs. Servers around the world cache a copy of DNS records for a period of time. You can Check DNS
for traffic shift after making host changes. Enter your domain on that site and confirm that all servers are resolving to IP-address: 18.104.22.168
- Youtube tutorial for Namecheap DNS
- Youtube tutorial for GoDaddy DNS
- Youtube tutorial for Freenom DNS
Internationalized Domain Names (IDN contain accents or other special characters)?
IDN is supported and special characters represent an excellent opportunity
to register either a very short or nicely branded domain, but before you
register this kind of domain take note of the pros and cons .
• Because special characters were not originally allowed in regular
domain names, IDN domains won't work in very old browsers and some email clients. Modern ones support IDNs
• IDNs are not recommended if any users need to type-in the short URLs. Special characters can lead to mistakes,
but are fine in use cases where you know that users will only be clicking links.
• Domain names containing special characters, are called IDN (Internationalized Domain Names).
Here is a list of Top Level Domains
that allow international characters.
More details about shortening IDN URLs
• Example of standard encoding for international
domain names: árt.com will display inside your TINYCC account as árt.com.
is a common way to represent special characters when using standard alphanumeric keyboard
characters. Punycode version of árt.com is xn--rt-lia.com
• Note: when telling us your domain at signup, do not use punycode
Enter it directly, using the special characters e.g. árt.com
Does your system provide HTTPS security for short URLs?
HTTPS support for any custom domain is available upon request.
SSL requires installation of certificates on our server
Monitoring traffic statistics
All click stats details are 100% private and require login to view
• Our system subtracts known crawler bots.
• "total clicks / unique visits" is real time, raw data - regardless of source.
• Total clicks = all visitors, unless bots, which are ignored.
• Unique clicks = all unique visitors.
• Return clicks = total visits minus uniques.
• The ratio of unique to return visitors helps you figure out interest level or stickiness of your page content.
• Referrers is a metric that tells you how they got there, or which website they last came from.
"Direct" referrers can include email clients, Instant messages and direct submissions.
How do I integrate my Google Analytics account?
Short link pageview events can be saved to your Google Analytics account
(data saved to a Google Analytics property, setup for your custom domain).
To start this, login to your TINY account and go to: Settings > Account Settings > Google Analytics
Enter your tracking ID. Tracking ID can be found in your Google Analytics account under "Property Settings" and will be in this format (UA-XXXXXXXX-Y).
- Youtube tutorial on Google Analytics integration
How accurate is Google Analytics?
Google Analytics is the standard in traffic analytics, but it also has
some limitations to be aware of. Typically, questions raised involve the
accuracy or precision of Google Analytics.
Here is a quick summary
of how Google Analytics works, what it does and doesn't do:
enabled, allow Cookies, and stay at least until page fully loads.
• A reporting delay = usually about 5 min, but can be up to 24 hrs.
• Links with < 1000 clicks will have lower accuracy.
• Uses data sampling techniques which are statistical estimates and not precise visitor numbers.
Data sampling rarely has an impact on the insights you get from the analytics.
For example, if charts are indicating conversion rates are
lower for Android users than iOS users. Then the basic results
(conversion rates are significantly lower on Android) hold true regardless of any data imprecision.
to send or retrieve the data.
What are city level clicks?
Most traffic stat services quit at the country level. Our click
geolocation can drill down to the level of cities. login to your
account and go to: Manage > Tiny link > Get Stats > City View .
The default has an accuracy level of 50% to 75%.
Custom upgrades can provide 99.8% accurate on a country level, 90% accurate on a state level, 81% accurate on a city level.
What are new clicks?
New clicks is similar to inbox "new mail." Indicating which URLs
had traffic since yesterday.
Refreshing page will show most recent accumulated in New clicks category.
New clicks is also an option in (Sort by: drop down box) at the top of
Links page. login to your account and go to: Manage page.
Why do some links show a ton of clicks right after posting?
Bots are often programmed to hit links as soon as they post to certain sites.
What you are experiencing in this case are twitter bot and various other social media analysis engines
in a competition to collect data on all posted links.
What is a clicks report for Excel?
This report is designed to open directly in Excel and be ready for processing.
Clicks data for particular dates are organized in a standard row x column matrix.
• The cells are labeled at the top.
• Each parameter is located in a separate column.
• Every row represents a new date.
More on how to use Excel Reports
How to run a clicks report for Excel?
Excel clicks report includes: date, short URL, long URL, note, total clicks, unique clicks
and is limited to a maximum of 10,000 rows of URLs - chosen using
date range or tag query. Data in this report can extend out to a
maximum of 90 days (clicks/date default is last 90 days).
Data is organized in a standard row x column matrix.
• The cells are labeled at the top.
• Each parameter is located in a separate column.
• Every row represents a new date.
1. Login to your account and click Manage button.
2. Click Reports button in upper right corner of link list.
3. Generate report by setting Start and End dates then click Export. Or
4. Generate report by entering tag(s) query then click Export.
Presence or absence of tags indicated with prefix "+" and "~" respectively.
Examples below are not encoded (for readability):
+banana&+boxed - query all URLs, that have both "banana" and "boxed" tags attached.
+banana&~boxed - query all URLs, that have "banana" tag and doesn't have "boxed" tag attached.
+banana|+boxed - query all URLs, that have "banana" tag or "boxed" tag attached.
(+banana|+boxed)&(+fresh|~premium) - query all URLs, that have: 1) "banana" tag or "boxed" tag attached;
and also have 2) "fresh" tag attached or doesn't have "premium" tag.
"+" prefix may be omitted (it is considered by default)
For AND operator you can use different symbols: &, comma, semicolon.
For XOR operator you can use: ^
Export click stats for individual short links?
At the bottom of stats page it says: "Export clicks in CSV format for this short link?"
This is a CSV file that includes:
• Total clicks. total monthly clicks for each of the last 12 months.
• Clicks for each of the last 12 months.
Stats come in your email daily?
Send Stats is an option to have short link clicks
data emailed to you once a day. The report is sent to email addresses specified in Settings > Account > Notifications
Short URL, Total clicks, New clicks, and your
(if you had attached a note to the link). From Manage URLs
page. A square icon is
located at the corner of each link container.
Click to add that link to daily report list. When link is included
on report list the icon turns black. Click again to toggle report off for that link.
There is a Send Stats filter in navigation pane to display your list of all links that have stats monitoring turned on.
What is an API and how do I get started?
Application Programming Interface (API) enables developers to interact with Tinycc programmatically.
It is a set of routines, protocols, and tools for building software and applications.
Our structure conforms to the
REST API concept
Tinycc v3 API documentation
can be found here.
What is URL encoding?
It is a method for encoding URLs when they are sent through our API.
GET-parameters should be percent-encoded
• URL-encoded query strings using PHP
• URL-encoded query strings using online form
When URLs are submitted through the shortening form, they are also processed and stored in an encoded format on our end.
• Path part of URL (including file name) is encoded according to RFC 3986 - using %20
• Query string (only if additional query params used) is encoded according to RFC 1738 - using +
Tips for working with our API
Try starting out with something like RESTED browser extension for Google Chrome. Or Postman.
Then, after learning to make successful API calls through the browser extension,
move on and attempt writing your own code.
• Always check HTTP error codes and also check our internal API error codes (described in our API docs).
• Play with our Testing Console (launched from our API docs page). It can provide a rich amount
of examples on what is working and what is not working.
• Observe correct formatting for JSON encoding and "urlencoded" encoding of "long_url".
• "long_url" should be part of POST payload. And not simply attached to URL.
Use PHP exception handling to see actual error
messages, like this:
$surl = $client->shorten($url, $data);
Set Content-Type header for HTTP requests.
So headers part would look like this:
'Authorization': 'Basic XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX',
What are the API limits?
API limits are determined by the service plan. To see your account
limits go to: Settings > Account. URLs limits are specified
in URLs/month and Max URLs/account. API limits are specified in requests/day.
When limits are exceeded it results in the following error codes:
1220 -- 'URLs limit has been reached' (Total account
size limit reached or URLs/month limit reached)
1303 -- 'API call limit reached' (API requests/day limit reached)
In addition there is a limit on multiple execution parameters sent in
a single call. 100/batch is the default.
1221 -- 'Exceeded limit of batch operation'
Minimum URL length - 4
Maximum URL length - 2048
1216 -- 'Invalid URL length'
Does the API support bulk operations?
When using batch operations multiple parameters can be passed in a single GET or PUT
request e.g. shortening multiple URLs in a single API call.
100/batch is the default. When batch limits are exceeded it results in the following error code:
1221 -- 'Exceeded limit of batch operation'
• The total number of batch operations can be customized in any of our Enterprise solutions.
What are client libraries?
Do accounts support multiple admin levels and multiple domains?
• Multiple users or sub-accounts are supported. We call
them Satellite accounts
and they are found in Settings > Manage Users. The functions and privileges of
individual satellite accounts revolve around one master account and can have three possible permission levels.
- Youtube tutorial that covers managing users
What is a custom short hash and what is a custom URL?
Short URLs = custom domain + short hash (myshortdomain.com/obza4). Short hashes can be random or custom. A custom URL contains a custom short hash.
If nothing is entered into customurl box, the default short URL will be generated with random characters.
But you have the option of entering chosen characters or a keyword into this box to give the URL an alias
or nickname (alpha-numeric characters, underscores, and dashes are allowed). Example, you are shortening a
news article link and to make it easy to remember you enter "BBCnews" into the customurl box after
pasting the long news article address into the box next to it. The URL that results is http://tiny.cc/BBCnews. The short hash in this example is "BBCnews"
• Custom URLs are case-sensitive - if you make it with capital letters it must be used with capitals.
The exception to this is when your account is configured to use non-case sensitive URLs (Settings > Account Settings > Redirects).
The setting differences (case sensitive vs non-case sensitive) is what is meant by case sensitive switching
If you duplicate a custom URL (using same characters, but with case differences only) and it doesn't work; it
may be due to earlier link testing that you did with your browser. See browser cache details under Edit Links.
• Short hashes are private with all of our premium services. This means you never need to worry about hash availability in custom URLs! Custom URLs on the tiny.cc (free) site are on a first come basis. That means you can use a short hash only if it has not
already been taken by another user.
Can subdirectory forwarding be used with short links?
The system supports subdirectory forwarding. This means previously
made short links can be re-pointed to any page on a website by appending
slash and filename - making one short link able to serve multiple purposes.
For example your home page: mynewwebsite.com --is--> sho.rt/mws2
and you sometimes need links for mynewwebsite.com/about and mynewwebsite.com/info.html.
Instead of creating two other links you can just append the basic one: sho.rt/mws2/info.html or sho.rt/mws2/about (or to any other page on your site).
this only works for the 1st level. You can't use two slashes and forward to a 2nd level such as sho.rt/mws2/fr/contact.
- Youtube tutorial on subdirectory forwarding
Can query string parameters be passed through short links?
URL query strings
can be passed through short links.
Pass Parameters With Slash
Example Long URL: http://longexample.com/path?page=1
Example Short URL: http://myshortdomain.com/x
- Youtube tutorial on Query String Parameters
Pass Parameters Without Slash
• Add a tilde symbol (~) to the original, long URL.
• Tilde will indicate location in target URL where parameter is spliced (without a slash).
Example Long URL: https://en.wikipedia.org/wiki/Portal%3A~
Example Short URL: http://short.2.vu/6f
- Youtube tutorial on URL Concatenation
Is there a way to preview the redirected destination before clicking?
Concerned about blindly clicking a Tinycc URL due to chance of it hiding
a virus, spyware or otherwise offensive material? Just add an equal sign
to the end of any Tinycc URL (or branded domain URL)... as in this example:
page lets you safely see the address of that destination in its full, expanded form before actually visiting the site.
Still unsure? Click "scan this link for malware first" button to see
real-time results of nine different types of possible threats.
Does your system support special characters?
country/language native characters can be used with our system. Neither
the long URL or your personal domain is limited to standard alphanumerics.
The story about forms of encoding
such as UTF strings, ASCII strings and how browsers handle it,
is long and technical, but there are just a couple of details that need to be pointed out here.
Special characters in the long URL
This example URL, https://www.google.com/webhp?=1&espv=üniversite
(Latin Small Letter U with diaeresis) and can
be shortened without issue through our system. But note that we will
automatically display the character in encoded form. So instead of ü
after the URL is shortened you will see %C3%BC
in its place.
Using IDN domains in your branded URLs
Will short links automatically show up in Google and Bing search results?
Problems accessing our service?
Time-outs on certain networks such as from home, but not when connecting via VPN, or a cell network?
Network issues between a particular location to our server can be tricky to solve.
Some local networks use overly aggressive policing or filtering - making the internet difficult to access and use.
Or it may be accidental and the local provider simply has a VPN/firewall misconfiguration.
If you use custom domains it is possible your particular DNS service doesn't play well with all internet providers.
Request help from the internet provider, who is failing to "provide" proper functionality of basic HTTP services.
One method of finding the problem network is with Traceroute. This traces the route of packets to a destination host.
What browsers are supported by your site?
Tinycc was designed for use with modern compliant browsers.
Internet Explorer 10 and 11 are partially supported.
See this complete browser list
for more details.
Is there a browser bookmarklet?
Have instant access to one-click link shortening anywhere
you go on the internet! See Tools
Facebook automatically adds a bit of code to links used with
apps or for other postings: ( ?ref=... ) These are "referral tags"
and have proven tricky with short URLs in the past. But no worries, TINY will handle them correctly.
About the Share Links button?
One click to email or send to your favorite website. Click "Share"
and a list of choices will pop-up, click the one you want or search
if you don't see it (after that it remembers your favorites). One
click will send the short link to your chosen site or email client.
Note: Twitter forces re-writing and replacing of all URLs posted to use t.co (their own default shortener).
Some or all of the original URL will be shown in the tweet, but the actual hyperlink will always go through t.co.
- From home page, after shortening a URL the QR Code icon will display below it. Click icon to bring up Share box.
- From your account links list. A Share icon will display in the right hand corner of every link container. Click icon to bring up Share box.